IT service management for mid-size organizations

This tour (from BMC web site) shows how FootPrints Service Core can effectively deliver IT and business services using popular self-help capabilities, an extensive knowledge base, powerful analytics, and more. (1:30)

BMC FootPrints 12 is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT’s reputation with your business users.

Incident and problem management
Easily initiate, route, track, and manage incidents—no programming required.

Knowledge management
Create a searchable inventory of common issues and their resolutions.

Executive dashboards and business analytics
Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).

Visualization and reporting
Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building..

Mobile access
Conveniently access a full range of functions from any device.

Strong user community
Enjoy a strong, collaborative user community who can provide expertise online and face-to-face.

Download Footprints Service Core documentation

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