Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Out of the box, Track-It! IT Help Desk Software includes everything you need to improve your Help Desk and Asset Management operations today.

• IT Help Desk / Facilities Management / HR Management
• Asset Management
• Change Management
• Self-Service Portal
• Software License Management
• Mobile Help Desk
• Knowledge Management
• Scheduled & E-mailed Reports
• Dashboards and Analytics
• Purchasing
• Training
• Library

BMC FootPrints 12 is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT’s reputation with your business users. With little to no technical skill you can:

• Improve efficiencies by simplifying and automating routine tasks.
• Reduce total cost of ownership by enabling users to resolve common issues on their own.
• Improve satisfaction with an easy-to-use interface and mobile capabilities.
• Maintain compliance as you document, record, and centralize IT tasks.
• Create business value and reduce risk with better visibility into the IT environment.

FootPrints Service Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.

IT service and asset management in one integrated solution
FootPrints Service Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.
Incident and problem management
Easily initiate, route, track, and manage incidents—no programming required.
Knowledge management
Create a searchable inventory of common issues and their resolutions.
Executive dashboards and business analytics
Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).
Visualization and reporting
Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building.
Mobile access
Conveniently access a full range of functions from any device.
Strong user community
Enjoy a strong, collaborative user community who can provide expertise online and face-to-face.

BMC Client Management automates management of your IT assets to help control costs, maintain compliance, and reduce financial risks.

Seamlessly automate processes and effectively manage clients with BMC Client Management 12.1, a comprehensive set of capabilities that enable you to discover, configure, manage, and secure all of your IT end points.

• Pass software audits with ease
• Reduce data vulnerabilities and financial risk through automated software patching
• Know what you have – confidently discover all your clients and edge devices
• Intelligently manage your software entitlements – don’t over deploy and don’t over spend
• Enjoy turnkey integration with multiple BMC service desk solutions

Manage IT clients from receipt to retirement
Easily automate processes and effectively manage the full range of IT assets while also delivering—and communicating—overall business value.
Discovery and inventory
Automate inventory tracking to help guide investment decisions, reduce manual processes, and maintain compliance.
OS and application deployment, patch management
Easily deploy, migrate, and patch software to ensure that all systems are secure and up-to-date.
Policy compliance
Reduce the hassle associated with monitoring IT assets and defining policies, and provide auditors with records of compliance levels from a centralized console. Client Management is a Security Content Automation Protocol (SCAP) v1.2 validated product.
Software license management
Reduce costly audit failures by understanding software license usage and the associated financial liabilities.
Remote management
Identify and resolve PC issues without leaving your desk.
Power management
Reduce PC energy consumption and track ROI and TCO.
Device management
Define and enforce usage policies, including what content is available for upload and download, and keep track of events and activity across all assets.

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

Accurately map applications in minutes:
•    Reduce service outages with predictable change and configuration management
•    Start mapping from any piece of information—software, hardware, network, storage
•    Improve security operations with inventory documentation to meet compliance requirements
•    Plan for cloud and confidently retire or consolidate assets by understanding dependencies and business impact

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed digital service management

that empowers users and accelerates the business, with minimal capital investment.
Built with speed and flexibility in mind

• Comprehensive functionality: Incident, problem, change, service level management, self-service, discovery and asset management
• Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
• Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
• Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
• No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing